Frequently asked questions

What kind of device do I need for video counseling?

Video counseling can be done through a computer, cellphone, or tablet. All devices should have camera and microphone capability.

How does the video counseling process work?

The first step is to schedule an appointment. You can do this by going to the Schedule Online tab or calling the office (505-557-6769). When scheduling online, be sure to provide your email address and include any insurance information you will use (insurance ID# with date of birth) or the EAP company name, if you will be utilizing your workplace benefits. Feel free to contact anytime with any questions or concerns that you may have.

Before your session time, you will receive email instructions for connecting to your session and some e-paperwork, which can be completed anytime before the session. Please follow the instructions; it is an easy process.

Do you have split-screen capability?

Yes, if there are multiple people wanting to be seen but are in different locations, we can use a split screen. All parties can be in the session at the same time. This can be especially useful in couples counseling if there is a separation or one person is traveling.

Is there anything else I should know about video counseling?

The computer system we will be using is secure and confidential; however, you should ensure that your own environment is also confidential, such as being in a private place or using a headset with a microphone if needed.

What are your rates?

Self-pay is $200 per 45-50 minute session (you will be prompted to make payment by credit card before the session).

I can also accept the following insurances:

Presbyterian: Medicaid (Turquoise Care) and commercial plans
United Healthcare: Medicaid (Turquoise Care) and commercial plans
Molina: Medicaid (Turquoise Care) and Marketplace
Blue Cross Blue Shield: Medicaid (Turquoise Care) and most commercial plans (I cannot accept Blue Community HMO, NM Blue Preferred or Blue Advantage HMO)

If an EAP program referred you, there is no fee while covered with EAP sessions.

What types of payments can I use?

The video platform, SecureVideo, will prompt you to make payment before entering the session. It will accept Visa, Mastercard, Discover Card, American Express, and debit cards.

I look forward to meeting with you.